Frequently Asked Questions (FAQs)

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Q: How do I contact Pit Stop Inflight Catering Services?

A: You can contact us via email, [email protected]; or whatsapps, sms or call us at (+65)8482 1731.

Q: What are your operating hours?

A: Our operating hours are as follows
Weekdays: 9am – 5pm
Weekends: 9am – 1pm

Q: What location do you service?

A: We serve flight operators flying into and out of Seletar Airport.

Q: What are the Terms and Conditions?

A: Please refer to the Terms and Conditions.

Q: What are the items in your product offerings?

A: The products we offer include amenities, dry food, canned drinks, fresh food, fresh drinks, hot food, flowers etc.

Q: How do I place an order?

A: Please sign up as user. Upon successful sign up as a user, an email will be sent to you, with your log in ID and password.

Select the products on our website and add them to your shopping cart, before proceeding to checkout. We will send an email confirmation to your email address upon receiving your order.

Q: Can I order items that are not included in your product offerings?

A: Yes. Please use the “Special Request Form” to indicate your special request. We will try our very best to meet your special request. However, please note that there may be times when we are unable to fullfill your special requests. We will notify you via sms when that happen.

We will send an email confirmation to your email address after processing your special request order. Please log in to the website using your log in ID and password, and proceed to make payment through PayPal before delivery.

Q: How do I know that my order has been successful?

A: Upon checking out, and after making payment through PayPal, you will receive an email notification with your order number.

Q: What is the minimum order value?

A: The minimum order value is S$100.00.

Q: Can I make changes to my order?

A:
a) Changes are allowed for dry food, canned drinks, and amenities, between 48 hours and 24 hours before flight’s schedule time of departure.
b) Changes is not allowed within 24 hours of flight’s schedule time of departure.
c) Changes for perishable items such as flowers, fresh food, fresh drinks and hot food will not be allowed.
d) Changes will not be allowed for express delivery.
e) Changes will not be allowed after delivery.

Q: What is the procedure for changing my order?

A: Please email your request for change to [email protected] with your order number during our operating hours.

Q: What happens when the item I ordered is not available?

A: When the item you ordered is not available, we will replace it with the closest possible alternative with our discretion. If that is still not possible, we will refund the amount due to your originating payment account. We will notify you via email and or sms.

Q: What happens when there is missing item?

A: We will check ALL the items with your receiving party upon delivery. In the unlikely event that an item is missing, we will replace it, or replace it with the closest possible alternative, as soon as its possible. Should that is not possible, we will refund the amount due to your originating payment account. We will notify you via email, and or sms.

Q: When will the delivery be made after the order placement?

A:
a) For regular order, delivery will be made one working day before your flight departure date, or when you report in for your flight, upon your order confirmation; whichever is prefered by you.
b) Flowers, fresh food and drinks, as well as other perishables will be deliver when you report in for your flight.
c) For express order, delivery will be made when you report in for your flight.

Q: What is your usual delivery time?

A: Delivery will be made during our operating hours, as follows:
Weekdays: 9am – 5pm
Weekends: 9am – 1pm

Q: Where will my order be delivered to?

A: The order will be delivered to your handling office at Seletar Airport, or at the departure lounge when you report in for your flight; whichever is prefered by you.

Should you wish for delivery to be made to a different location, please indicate clearly in your order form.

Please note that Pit Stop will not be held responsible if the recipient’s address is incorrect.

Q: What is the procedure for express delivery?

A: Please indicate same day express delivery on the order form. Please note that express order cut off time is 5 hours before flight’s schedule time of departure. An express delivery surcharge of $60 will apply.

Q: How do I make payment for my orders on your website?

A: Upon checking out, you will be directed to make payment through PayPal.

Q: How do I make payment for express delivery?

A: If invoice is generated before delivery, you will receive an email notification. Please log in to the website using your log in ID and password, and proceed to make payment through PayPal.

Note: When there is price revision, prices are subject to change without prior notice.

Q: Can I make a cancellation after my order has been confirmed?

A: Yes, cancellation for regular orders can be made, with the following conditions:
a) Full refund will be given for order cancellations 48 hours before flight’s schedule time of departure.
b) Partial refunds will be given for order cancellations between 48 hours and 24 hours before flight’s schedule time of departure.
c) Cancellation is not allowed within 24 hours of flight’s schedule time of departure.
d) Cancellation is not allowed for express delivery.
e) Cancellation is not allowed after delivery is made.

Q: What is the procedure for order cancellation?

A: Please email your cancellation request to [email protected] with your order number.

Q: What are the items that will entitle me to a full refund if I cancel my order between 48 hours to 24 hours before delivery time?

A: If cancellation is made within 48 hours and 24 hours before flight’s schedule time of departure:
a) Dry food, canned drinks, and amenities will be entitled to a full refund.
b) Perishable items such as flowers, fresh food, fresh drinks and hot food will not be refunded.

Q: Can I cancel my order for express delivery?

A: No. Cancellation is not allowed for express deliveries.

Q: How do I get my refund?

A: The due amount will be charged back to your originating payment account.

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